Dispute resolution

Complaints book

You may file a complaint in the Portuguese electronic complaints book at www.livroreclamacoes.pt.

Alternative dispute resolution

In a consumer dispute, the consumer may turn to the competent alternative dispute resolution body: Centro de Arbitragem de Conflitos de Lisboa, Rua dos Douradores, nº 108, 2º e 3º, Tel. 218807030, www.centroarbitragemlisboa.pt.

More information at the Portuguese consumer portal, www.consumidor.gov.pt.